The only way to fully experience the performance of our product is to try them at your home/ office. With our 30-day trial, you can order our products, work with it and if you don't love it, we will take it back and give you the full refund.
Please note that 30-day trial period or cancelling after order has shipped does not apply to bulk orders (more than 3 desks/chairs or order value > 1000$).
Within the first 30 days from the actual delivered date at your address, you are eligible for return our product if you don’t like it for any reason. We cover return shipping and refund you the full amount you paid for your orders (each items/products have their own 30-day trial period from its actual delivery date). All returns require An RMA (Return Merchandise Authorization) number, issued by our Customer Service Department. Please email us at firstname.lastname@example.org to discuss and obtain our Return Authorization Number. You must return the product in its original packaging. So please do not discard the original boxes and packaging materials if you believe you will be using your 30-day trial.
The RMA number needs to be clearly visible on the exterior of the packaging. Products must be returned within the 30-day trial period, and must be in like-new condition. Smart Office reserves the right to apply a reasonable restocking fee for any product not satisfied the condition. No refund will be issued if the product has been damaged, altered, or abused. No returns after 30 days. If you choose the assembly service, please note that assembly service fee is non-refundable.